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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, is it possible to put shared lines on the sidecar of a Polycom 650? right now the sidecar is only showing the directory. I've added 7 Lines to the phone but the 7th line doesn't show on the sidecar, is there any way to accomplish this?

 

Thanks in advance,

Christian

3 REPLIES 3
HP Recommended

Polycom 650's are 6 line phones, so you can't add a 7th line.

HP Recommended

Hello all,

welcome to the Polycom Community.

According to the Product Page => here <= the technical specifications mention that up to 12 Lines can be used when using a BLF.

 

You should check your Software Version and check Release Notes if there have been any bugs that have since then be fixed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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HP Recommended

I was able to move the 7th line to the sidecar, when I provision the line as private it works ok, but when I change it to "shared" it doesn't work at all, seems like it registers but can't dial or receive any calls. I'll see if upgrading to the latest version helps a bit.

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