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Polycom 650 or Polycom 670 gets stuck after connecting to Grandstream PBX

Assafo
Visitor

Polycom 650 or Polycom 670 gets stuck after connecting to Grandstream PBX

Hi,

Do you know of a senerio in which Polycom 650 or Polycom 670 gets stuck after connecting to Grandstream PBX?

It gets frozen after about 10 seconds...

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 650 or Polycom 670 gets stuck after connecting to Grandstream PBX

Hello Assafo,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Assafo
Visitor

Re: Polycom 650 or Polycom 670 gets stuck after connecting to Grandstream PBX

Those are the details:

Main:

Label: SIP

Version: 3.1.1.0137

P/N: 3150-11530-311

 

Phone:

Model: SoundPoint IP 650

Assembly: 2345-12600-001 Rev:G

S/N: 0004f21ba40c

Bootblock: 2.7.0 (12600_001)

BootROM: 4.1.2.0037

 

Have you heard of a senerio in which the Polycom just get stuck?

 

 

Message 3 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 650 or Polycom 670 gets stuck after connecting to Grandstream PBX

Hello Assafo,

SIP software 3.1.1 is no longer a supported version as we have since then released SIP 3.1.8, SIP 3.2.7, UC Software 3.3.5 or UC Software 4.0.9

 

The phone is from back in 2008 so it is getting older but I suggest to upgrade to a currently supported release and then use the FAQ post's to trouble shoot or open a Pay Per Incident support ticket via your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Assafo
Visitor

Re: Polycom 650 or Polycom 670 gets stuck after connecting to Grandstream PBX

Hi,

I tried to upgrade the Phone but it doesn't seem to pull information through the FTP.

Ant suggestions?

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 650 or Polycom 670 gets stuck after connecting to Grandstream PBX

Hello Assafo,

the lack of detail in your reply will not enable anybody to provide suggestions on what your issue is.

 

  • Does the phone connect to the FTP server and can you see it requesting any files from the FTP?
    Yes or No?
  • What files does it request or do any errors occur on the FTP or displayed on the Phone?

  • Have you spanned a port to get a wireshark trace of the phone or at least used Syslog so you can see what problem the phone could have downloading the new software?

 

There is an extensive FAQ section in the community and plenty of search resulst that can be utilized to troubleshoot this.

 

If that all fails the original reseller Nextel who wold the phones back in 2008 can be consulted to open a PayPerIncident support ticket with Polycom support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6