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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-23-2013 10:26 AM

HP Recommended

Issue on Polycom 650

 

The screen goes white and they cannot dial out. They can get inbound calls but don't see anything on the
screen.

 

All three phones are Polycom 650s and are part of the call queue

Phone are POE

 

Please advice

 

Thank  you

2 REPLIES 2

‎05-23-2013 01:25 PM

HP Recommended

Hello Ayadov,

welcome to the Polycom Community.

This could be something with the PoE Switch not delivering enough power as I doubt three phones showing the same hardware defect.

 

Maybe if it is a managed switch you could get some logs of the switch.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-05-2013 07:23 AM

HP Recommended

Sorry for not replying back for long, so far after I asked the customer to remove the shared lines or monitor lines and rebuild them back he didn't contact me back with the problem.

 

 

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