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Polycom 7000 View Logs

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Chris1235711
Occasional Visitor

Polycom 7000 View Logs

Good Morning all,

 

We have a Polycom IP Soundstation 7000 registered to a broadsoft platform as a third party SIP device. This device seems to lose audio at random times and audio can be regained by putting the call on hold and resuming.

 

Normally we would attribute this to a mid-call Sip reinvite negotiating poorly but the problem doesnt seem to center itself around the times they happen. So I am in need of some phone logs.

 

After setting the logging to debug for the items I think are appicable and having the issue happen again I found myself at a loss on how to actually get the logs. Most of what I have read says they upload to a provisioning server but that is not going to work for us.

 

Long story short is there a way to remotely view the logs on the phone either in the GUI or by downloading them?

 

Thanks

 

Phone Model SoundStation IP 7000

Part Number 3111-40000-001 Rev. 1

SIP Software Version 3.3.3.0069

BootROM Software Version 4.3.1.0887

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 7000 View Logs

Chris1235711

welcome to the Polycom Community.

 

Firstly the Software Version that you are running is completely unsupported and superseded by multiple versions.

 

The latest supported version is UC Software 4.0.11 and offers debugging via the Web Interface.

 

If you insist staying on such old build the community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


The above Wireshark instructions and Syslog could be considered as an option.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom 7000 View Logs

Chris1235711

welcome to the Polycom Community.

 

Firstly the Software Version that you are running is completely unsupported and superseded by multiple versions.

 

The latest supported version is UC Software 4.0.11 and offers debugging via the Web Interface.

 

If you insist staying on such old build the community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


The above Wireshark instructions and Syslog could be considered as an option.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2