-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Polycom 7000 View Logs
Create an account on the HP Community to personalize your profile and ask a question
07-28-2016 06:50 AM
Good Morning all,
We have a Polycom IP Soundstation 7000 registered to a broadsoft platform as a third party SIP device. This device seems to lose audio at random times and audio can be regained by putting the call on hold and resuming.
Normally we would attribute this to a mid-call Sip reinvite negotiating poorly but the problem doesnt seem to center itself around the times they happen. So I am in need of some phone logs.
After setting the logging to debug for the items I think are appicable and having the issue happen again I found myself at a loss on how to actually get the logs. Most of what I have read says they upload to a provisioning server but that is not going to work for us.
Long story short is there a way to remotely view the logs on the phone either in the GUI or by downloading them?
Thanks
Phone Model SoundStation IP 7000
Part Number 3111-40000-001 Rev. 1
SIP Software Version 3.3.3.0069
BootROM Software Version 4.3.1.0887
Solved! Go to Solution.
Accepted Solutions
07-28-2016 07:14 AM
Chris1235711
welcome to the Polycom Community.
Firstly the Software Version that you are running is completely unsupported and superseded by multiple versions.
The latest supported version is UC Software 4.0.11 and offers debugging via the Web Interface.
If you insist staying on such old build the community's VoIP FAQ contains this post here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
The above Wireshark instructions and Syslog could be considered as an option.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
07-28-2016 07:14 AM
Chris1235711
welcome to the Polycom Community.
Firstly the Software Version that you are running is completely unsupported and superseded by multiple versions.
The latest supported version is UC Software 4.0.11 and offers debugging via the Web Interface.
If you insist staying on such old build the community's VoIP FAQ contains this post here:
Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?
Resolution: Please check => here <=
The above Wireshark instructions and Syslog could be considered as an option.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Didn't find what you were looking for? Ask the community