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Polycom 7000 dialplan digitmap?

Occasional Visitor

Polycom 7000 dialplan digitmap?

We have just set up three of the Polycom IP 7000 phones for one of our offices on our Cisco Call Manager.  I got the phones to register but they can't make outbound 10 digit calls.  I suspect the issue is the digit map settings on the phones which are as follows:






On our Cisco system you need to dial a * to get outside dialtone. 


Does anyone here on the forum understand where in the digit map I need to change the character to *?


If you do please let me know.


Many thanks.




Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom 7000 dialplan digitmap?

Hello Vicky,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2