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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-04-2015 02:51 AM

HP Recommended

Good morning,

 

We are currently rolling out Microsoft Lync with Polycom VVX 410 Endpoints, and will be deploying the Polycom BToE connector (2.3) through SCCM. We have an issue with the Log file of the BToE connector trying to wrtie to the local “Program Files” directory on the local client, but users in our environment do not have permission to this location so it is generating an error. Is there a way to direct the Log file to write to the AppData location in the users profile instead?

 

We have successfully changed a number of registry settings for the BToE client prior to packaging this for SCCM, but this doesn't appear to have any affect on the connector trying to write the log file to the local 'program file' folder.

 

I have attached the current registry settings for the BToE client, any help would be much appreciated.

 

Kind regards
Ben

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2015 03:21 AM

HP Recommended

Hello Ben,

welcome back to the Polycom Community.

The next UC Software 5.3.0 will come with a new BToE Version which will address this. Please once releasec check the Release notes for VOIP-97579.

 

I cannot give you a date on this release but it should not be to far in the future.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎03-04-2015 03:21 AM

HP Recommended

Hello Ben,

welcome back to the Polycom Community.

The next UC Software 5.3.0 will come with a new BToE Version which will address this. Please once releasec check the Release notes for VOIP-97579.

 

I cannot give you a date on this release but it should not be to far in the future.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-06-2015 03:30 AM

HP Recommended

Thank you for the update.

 

Kind regards
Ben

Was this reply helpful? Yes No
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