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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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I have a Polycom C100 that connects to my laptop via USB and is used with my company's ShoreTel VOIP (softphone) software.  On my side of a call, everything sounds fine, but the person on the person on the other side of the call hears an echo.  If I mute the microphone on the C100 via my laptop software, then the echo on the other side goes away, but enabling the microphone only when I am speaking and otherwise disabling it is not a viable long-term option.  Thus, the problem appears to be with the C100 hardware.  Any one have a similar problem and any solutions?  Please note that the actual buttons on the C100 do not function in my setup because the C100 apparently is not compatible with ShoreTel VOIP software (which is why I need to use my laptop software to control the C100).

3 REPLIES 3
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Hello Zetamann,

 

welcome to the Polycom Community.

 

It seems your microphone is picking up your speaker and echo this back to the far end and creating an echo due the network delay.

 

You Softphone software is not on the supported list as shown => here <=

 

  • CounterPath eyeBeam 1.5.15
  • Polycom PVX software
  • BroadSoft BroadWorks Communicator

What Operating System have you installed on this PC in addition?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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The operating system on the PC is Windows 7 Ultimate 64-bit.  I agree that the microphone on the C100 likely is picking up the speaker sounds on the C100 and thereby causing an echo on the far end.  I would have thought that this type of problem would be independent of the softphone utilized on the PC.

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When using the Polycom c100 (as one of the respondents to this forum) I also have an echo-issue. I do not hear an echo, but all the participants to the conference do hear an awful echo, that can only be circumvented by me muting if I am not speaking.

 

As I cannot mute all the time, is there a practical solution to this?

 

Best regards,

Marcel

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