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Polycom CCX400 SIP Username Displaying

conmbo2
Advisor

Polycom CCX400 SIP Username Displaying

Hi Polycom Community,

 

I could of sworn I made a post for this but I cannot find it anywhere.

 

I have a Poly CCX 400 with Open SIP and I created an auto provisioning template and the phone is functioning fine but I did notice that my SIP username displays on the very top of my screen and I was wondering if there was a way to disable that.

 

Phone Information
Phone ModelCCX 400
Part Number3111-49700-001 Rev:A
MAC Address64:16:7F:F2:B3:43
IP Address192.168.75.149
UC Software Version6.2.11.1475
Updater SignatureRelease

 

We are using Freeswitch as our platform. Also, is there an auto provisioning template for this phone? I have attached a photo of the issue.

 

Thanks!

 

3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom CCX400 SIP Username Displaying

Hello @conmbo2 ,

Welcome back to the Poly community.

Some or a couple of your old post(s) or reply(s) to them => here <= are still open/pending as you have not marked these as "Accept as a solution" or at least provide some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. Please do not simply mark them without any type of feedback.

 

As you have not provided a backup of your current configuration we can only assume you have enabled lcl.status.LineInfoAtTop.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
conmbo2
Advisor

Re: Polycom CCX400 SIP Username Displaying

Hi Steffen,

 

I will review my tickets and close out any old ones. Attached is my configuration. I tried to upload a txt file but it wouldn't let me

 

<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<!-- Application SIP Proline1.1 6.2.11.1475 09-Jun-20 01:18 -->
<!-- Created 04-02-2021 17:14 -->
<!-- Base profile Generic -->
<PHONE_CONFIG>
<!-- Note: The following parameters have been excluded from the export:
device.auth.localAdminPassword=""
reg.1.auth.password=""
-->
<ALL
bg.color.selection="3,1"
call.directedCallPickupMethod="native"
call.directedCallPickupString=""
call.internationalDialing.enabled="0"
call.offeringTimeOut="600"
device.auth.localAdminPassword.set="1"
device.prov.serverName.set="1"
device.prov.ztpEnabled="0"
device.prov.ztpEnabled.set="1"
device.set="1"
dialplan.digitmap="911|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T"
dialplan.impossibleMatchHandling="2"
feature.urlDialing.enabled="0"
prov.polling.enabled="1"
prov.polling.mode="random"
prov.polling.time="01:00"
prov.polling.timeRandomEnd="23:00"
se.rt.internal.name="internal"
se.rt.ringAutoAnswer.ringer="ringer3"
se.rt.ringAutoAnswer.timeout="1"
tcpIpApp.sntp.address="time.nist.gov"
tcpIpApp.sntp.gmtOffset="-18000"
tcpIpApp.sntp.gmtOffset.overrideDHCP="1"
tcpIpApp.sntp.olsonTimezoneID="Africa/Casablanca"
up.oneTouchVoiceMail="1"
voIpProt.SIP.outboundProxy.address="voip.wlc.atlas.wlcomm.net"
voIpProt.SIP.specialEvent.checkSync.downloadDirectory="1"
voIpProt.SIP.strictReplacesHeader="0"
attendant.resourceList.1.address="278"
attendant.resourceList.2.address="107"
attendant.resourceList.3.address="*31"
attendant.resourceList.1.callAddress="278"
attendant.resourceList.2.callAddress="107"
attendant.resourceList.3.callAddress="*31"
attendant.resourceList.1.label="Paul"
attendant.resourceList.2.label="Michelle"
attendant.resourceList.3.label="Park 1"
attendant.resourceList.1.type="automata"
attendant.resourceList.2.type="automata"
attendant.resourceList.3.type="automata"
msg.mwi.1.callBack="**276"
msg.mwi.1.callBackMode="contact"
reg.1.address="90e4325632bej"
reg.1.auth.userId="90e4325632bej"
reg.1.displayName="Matt CCX"
reg.1.label="Matt CCX"
reg.1.lineKeys="2"
se.pat.misc.messageWaiting.inst.1.value="0"
se.pat.misc.messageWaiting.inst.2.value="0"
se.pat.misc.messageWaiting.inst.3.value="0"
voIpProt.server.1.address="voip.wlc.atlas.wlcomm.net"
voIpProt.server.1.expires="360"
voIpProt.server.1.failOver.reRegisterOn="1"
voIpProt.server.1.port="7000"
voIpProt.SIP.alertInfo.1.class="ringAutoAnswer"
voIpProt.SIP.alertInfo.2.class="internal"
voIpProt.SIP.alertInfo.1.value="intercom"
voIpProt.SIP.alertInfo.2.value="internal"
voIpProt.SIP.requestValidation.1.method="source"
voIpProt.SIP.requestValidation.1.request="INVITE"
/>
</PHONE_CONFIG>
Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom CCX400 SIP Username Displaying

Hello @conmbo2 ,

 

let me explain something here.

 

First of all, posting something within this community is not in any way related to our official support infrastructure for customers. A post, like in any other forum, is just a user seeking help. Volunteers can then answer these and if the reply helps the user then the user can mark this.

 

Following this structure finds marked posts quicker if anyone searches for these.

 

Posting here will never open a Poly support ticket and issues reported here do not get looked at by Poly support.

 

A Volunteer may take it up upon himself and re-create an issue and raise this internally.

 

So, therefore, you cannot "close" a post as this has never been a ticket but should ensure you leave either feedback, mark as solved and/or follow up the via the official support if asked to do so.

 

In detail all outlined here:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

For your new issue try

 

<test up.showDID="None" />

 

 as outlined >here<

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4