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Polycom CX100 driver issues

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Polycom CX100 driver issues

I have a Polycom CX100 on a certain PC. After standby the the device shows error code 37 , also if you unplug it and put it back in you get the same issue.  I have updated the chipset and the usb drivers on the unit = same issue.  the unit was tested on another pc and worked fne. also took a know good device and swapped it in same exact issues. same model too . 


i checked a couple posts and it says to get the driver from microsoft , i do not like this , primarily becuse you cant find it there 


please let me know of any thought or solution to repaitr this , or if there is some knowledge on this that i am not finding. 








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Polycom Employee & Community Manager

Re: Polycom CX100 driver issues

Hello TZ,

welcome to the Polycom Community.

Polycom does manufacture the CX100 but all driver support comes from the Microsoft LYNC client and any issues would need to be reported via Microsoft.


It is most likely an incompatibility of your yet unknown operating system and the motherboard chipset drivers.


The Error message is produced by the Microsoft driver so you would need to inquire with Microsoft.


You already excluded a hardware issues as the same unit works on another PC.


Please ensure, once you contact Microsoft or use one of their community's to at least mentioned the model / manufacturer of the PC and what operating system you are using.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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