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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-03-2014 09:45 AM

HP Recommended

Lync 2010 deployment has 1000+ devices, several of which are the Polycom CX300.  We have a situation with one that is being used in conjuction with the Lync Web Attendant that the speakerphone will just randomly appear on the display.   I do have the playback set to the CX300 in sound settings, as there are no external speakers.  You can lift the handset when it appears, it will go away for a bit, but will eventualy come back.   Does not appear to be service affecting in any way, you can still make/receive calls and is more annoying than anything.  This is running on a Windows 7 SP1 64-bit OS desktop. 

 

I have tried swapping the phone, moving it to another USB port, uninstalling the drivers and reinstalling.  Has anyone else ever seen this?

 

Regards,

Connie

1 REPLY 1

‎10-04-2014 05:50 AM

HP Recommended

Hello Connie,

Polycom manufacturers these phones but the driver support is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Please try here


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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