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Polycom CX5000 boot loop after firmware update

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Occasional Visitor

Polycom CX5000 boot loop after firmware update

I've updated the firmware to the lastest version available in the web.

 

After the update, which was successful, the device will continuously reset every 45 seconds.

 

I have done the factory reset but the device is still doing the same, reboot after 45 seconds.

 

What can I do?

 

Thanks in advance.

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2 REPLIES 2
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Visitor

Re: Polycom CX5000 boot loop after firmware update

We saw this also, but power cycling the device stopped it happening again.

Message 2 of 3
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Occasional Visitor

Re: Polycom CX5000 boot loop after firmware update

Ensure that you do not have a provisioning server or Lync handling your updates. I had an issue where I would update the Phone and Lync would overwrite the firmware and then the provisioning server would then downgrade and it became in infinite loop of firmare updates.

 

 

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