Polycom CX5000 boot loop after firmware update

[Txema Garcia]

I've updated the firmware to the lastest version available in the web.

After the update, which was successful, the device will continuously reset every 45 seconds.

I have done the factory reset but the device is still doing the same, reboot after 45 seconds.

What can I do?

Thanks in advance.

[MarkL]

We saw this also, but power cycling the device stopped it happening again.

[Robert Prasch]

Ensure that you do not have a provisioning server or Lync handling your updates. I had an issue where I would update the Phone and Lync would overwrite the firmware and then the provisioning server would then downgrade and it became in infinite loop of firmare updates.