Is there a way to set how long the headset stays active when not in a call? I have a headset in which you can press the button it to answer a call but this does not trigger the headset feature on the phone. When I press the headset button and try again with the headset it works but if the user is not on a call for 40 seconds the headset feature on the phone turns off.
The CX phone range is based on a Microsoft reference design and all software and available features are provided via Microsoft.
Any change to current behavior would need to be requested via Microsoft directly.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's