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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-17-2012 01:39 PM

HP Recommended

Hello!

 

This has been bugging me,and I'm hoping this is an easy fix. Anyway...

 

I have a Polycom Communicator C100s and I use it with Skype. It seems to work fine (I can make calls), but the buttons and LED don't work. I've run the Diagnostics. The mics work. I can hear the White Noise and stuff, but the buttons and LED are a no go.

 

Any suggestions?

4 REPLIES 4

‎01-17-2012 01:44 PM

HP Recommended

Hello 49WarSharkA,

welcome to the Polycom Community.

We encourage all users to use the Forum Search.

 

The answer to your query can be found => here <=

 

I can only assume you have not tested the Polycom Application that verify's the LED and Button functionality.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

 

Steffen Baier

 

Polycom Global Services


------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-17-2012 02:03 PM

HP Recommended

Hello, Steffen.

 

I actually did try to search feature first, and found a user that had a similar problem, but the user that originally posted that his buttons worked in the Polycom Diagnostics, whereas mine did not. Perhaps I should have posted in his topic anyway, so I apologize for inconveniencing you and the moderating staff.

 

I assume the Polycom Application is the application that has the Polycom Diagnostics? If so, then yes, I did test out the application to verify buttons and LED functionally.

 

I will install the newer version of Skype and hopefully that is the fix I am looking for. Thanks for your assistance, Steffen.

Was this reply helpful? Yes No

‎01-17-2012 02:23 PM

HP Recommended

Hello,

 

what OS are you running ?

 

XP or Vista / Win 7 and have you installed the Drivers from => here <=

 

Please ensure to post as much details as possible for other users to compare their setup.

 

Regards

 

Steffen

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-17-2012 02:33 PM

HP Recommended

I am running Windows XP Service Pack 3. And have installed the 2.1 drivers.

Was this reply helpful? Yes No
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