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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a Polycom Communicator C100S installed to a Windows 7 laptop with Communicator s/w version 3.0.0.29.

 

The answer/end button doesn't work (so I have to answer with the usual skype interface) and the green LED doesn't come on when a call is active.  Interestingly though when I run the Communicator Diagnostics the button and green LED do work! 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello GRS,

 

this is been confirmed internally when at least running the 5.5 App of Skype,

 

Using the Check for Updates does not come back with a new app but manually installing the 5.6 Update from => here <= fixes the issue.

 

Please report this to Skype for further support.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

5 REPLIES 5
HP Recommended

Hello GRS,

 

welcome to the Polycom Community.

 

I would advise you to contact your reseller and/or Polycom Support and raise this as an Issue.

 

Please provide details on your Operating System (32Bit/64Bit, Service Pack, LYNC Client installed?, Administrator Rights etc)

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello GRS,

 

this is been confirmed internally when at least running the 5.5 App of Skype,

 

Using the Check for Updates does not come back with a new app but manually installing the 5.6 Update from => here <= fixes the issue.

 

Please report this to Skype for further support.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

The manual install of 5.6 worked !!  Thank you.

HP Recommended

Running Skype 6.2.0 and Communicator 3.0 and cannot get the green lights to turn on. Red Mute Light works however. Laptop running Windows 7 32 bit.

It would appear that W7 cannot find  the communicator software. Any suggestions?

HP Recommended

Hello mjoanis,

welcome to the Polycom Community.

The C100S Software for Windows 7 and other OS Versions can be found => here <=

 

Please test the functionality of the C100S itself via that Software.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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