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Polycom Communicator C100S

Occasional Visitor

Polycom Communicator C100S

I have a polycom communicator c100s, model 2201.   Almost every conversation a loud static noise comes from the device every few seconds.   I am running Windows 7 and have the device plugged in via USB.  Any help to debug this woudl be great.   Thanks

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: Polycom Communicator C100S

Hello bosbulli,

 

welcome to the Polycom Community.

 

Has the C100S always done this from the beginning or has this only recently started?

 

Have you tried the C100S on another PC yet?

 

Does the C100S make this noise all the time or only when using it with Skype?

 

Have you tried to play back some normal Audio using it as a Speaker only?

 

What Software Version are you using on Windows 7?

 

You can find the latest Drivers => here <=

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: Polycom Communicator C100S

Message 3 of 6
Polycom Employee & Community Manager

Re: Polycom Communicator C100S

Hello nzdude,

 

the Software Drivers for the C100S are developed by Polycom and any issues with a C100S should be reported to the reseller who sold the Unit.

 

The C100S may look similar to the CX100 mentioned in the linked post below but the drivers / software are different and therefore possibly not really comparable.

 

Unfortunately the original Poster never replied so we will not know.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: Polycom Communicator C100S

I'm experiencing the same issue with several EliteBook 8440p running Windows XP. However We have found that some Windows XP and Windows 7 configurations on the same model work fine.

 

We have reinstalled the audio drivers but no go.

 

You get a terrible noise when you try to use with skype.

 

If you use the laptop speakers and the polycom it works fine, but if you use the speakers and mic of the polycom you get that terrible noise. It might be the mixer but after double checking the drivers installed in another laptop (same model) running Windows XP but where Polycom works fine, I can't find any difference.

 

Anything we can check?

 

Miguel

Message 5 of 6
Occasional Visitor

Re: Polycom Communicator C100S

Hi,

 

I have the same problem as Miguel...

This is using a HP Probook 6550b running Win XP Pro.

(Communicator driver for Win XP - plcm_communicator_v2_1_0_0)

I have tried to update sound drivers, chipset driver, BIOS update and so on...

Does still not work..

 

Using either the speaker or microphone on the laptop, together with the Communicator (using microphone or speaker), everything works OK. But using ONLY the Communicator, there is a lot of noise from the speaker...

 

Fx. doing the test in Skype.. Testing the speaker, all ok. But if I switch to the microphone tab in the test, while the speaker is playing the test sound, the speaker scratces and makes noise..

 

Using Windows build-in audio test also makes this noise during test.

 

What is the problem here????

 

Note: I have tested with 2 other laptops running Win 7 pro, no problem...

 

 

Message 6 of 6