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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-03-2016 08:47 AM

HP Recommended

Please help me to enable the AsignIn/AsignOut (Agent Sigin and SignOut options).

Phone Information
-------------------
Phone Model VVX 500
UC Software Version 5.2.5.0639
Updater Version 5.4.5.0612

2 REPLIES 2

‎05-03-2016 09:15 AM

HP Recommended

Madhu0204

welcome to the Polycom Community.

The requested feature is developed for our partner BroadSoft / BoradWorks and if their platform is running a compatible software level then the platform can provision the Polycom phone with the relevant configuration.

 

An example could be:

 

hoteling.reg="1"
acd.reg="1"
feature.hoteling.enabled="1"
feature.callCenterStatus.enabled="1"
voIpProt.SIP.acd.signalingMethod="1"
feature.acdLoginLogout.enabled="1"
feature.acdAgentAvailability.enabled="1"
feature.acdServiceControlUri.enabled="1"
feature.acdPremiumUnavailability.enabled="1"
acd.stateAtSignIn="1"

I suggest your work with BroadSoft on this as they provide the templates.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-23-2018 04:37 PM

HP Recommended

This actually helped my issue with having Avaya users log in and out. 

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