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Polycom D230 Park Retrieval

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Advisor

Polycom D230 Park Retrieval

Hey Steffen,

 

I hope you are staying safe during these difficult times. I have a customer that is using a D230 and everything works fine but when we try to retrieve a park (*31 on our Freeswitch Platform) it never attempts to retrieve the call. I have tried deleting all the feature codes on the web interface of the phone.

 

The phone is manually provisioned and on the newest firmware. Is there anything you could think of that might stop the phone from attempting to retrieve a parked call.

 

Take care,

 

Matt

Message 1 of 8
7 REPLIES 7
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Advisor

Re: Polycom D230 Park Retrieval

Hey Guys,

 

I grabbed the version number . Software 7.1.0 Build 7866

Message 2 of 8
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Advisor

Re: Polycom D230 Park Retrieval

Hey Look, We want to get the phone to outpulse a star code to our PBX, how do we do that?

Message 3 of 8
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Polycom Employee & Community Manager

Re: Polycom D230 Park Retrieval

Hello @conmbo2 ,

 

Welcome back to the Poly Community.

You may have more success with a post when addressing this to a wider audience instead of an individual. It may put other volunteers off addressing this to a specific person.

 

On my end, I would need to see logs and traces which makes this a case for support.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
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Advisor

Re: Polycom D230 Park Retrieval

Hey Steffen,

 

Thanks for the help. Is there a course I can so I can open support tickets myself?

 

I am starting to see more and more of these phones registering to our platform.

 

Thank you and stay safe

Message 5 of 8
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Polycom Employee & Community Manager

Re: Polycom D230 Park Retrieval

Hello @conmbo2 ,

 

Welcome back to the Poly Community.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please be aware I am currently on holiday for the next week and only back in the office early September.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Highlighted
Advisor

Re: Polycom D230 Park Retrieval

Hey Steffen,

 

I hope you had a good holiday. I figured id give you a couple weeks since the Brits get a lot more vacation then us

 

The serial number is 88K01NAZZZFU

 

Thanks!

Message 7 of 8
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Polycom Employee & Community Manager

Re: Polycom D230 Park Retrieval

Hello @conmbo2 

 

this shows sold via GECDF-NETXUSA back in 11/5/2019

 

They are your Tier 1 support.

 

Best regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8