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Polycom Desktop Connector and VLAN

Occasional Advisor

Polycom Desktop Connector and VLAN

Hello,

 

I read from Admin's Guide that the PC and the phone must be on the same VLAN in order to use PDC.

I can understand the restriction when it is connected via a switch, or the indirect method.

 

But is it really impossible even when they are connected directly with an Ethernet cable?

Or is there any possibility to connect them in direct method while they are on the different VLAN.

 

Will appreciate any hint.

Best regards,

Wonbin
Message 1 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: Polycom Desktop Connector and VLAN

Hello Wonbin,

 

welcome to the Polycom Community.

 

The restrictions have been outlined as already mentioned by yourselves.

 

You may want to test this scenario in your setup in order to confirm if it works if the PC and the Phone uses a different VLAN whilst the PC is being connected via the phone's built in switch.

 

Best Regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: Polycom Desktop Connector and VLAN

Hi, Steffen

 

Of course I have tried and become sad to see how faithfuly it follows the restriction :(

If there is no workaround or something for this now, perhaps we should try to raise a feature request by our Polycom Reseller, right?

 

Anyway, thanks.

 

Best regards,

Wonbin
Message 3 of 3