Re: Polycom Display of Web Content (mb.ssawc)

mwboback · ‎03-20-2014

Server: Asterisk 1.6.x
Handset: Polycom VVX 600, 500
Hansdset Firmware: 4.1.3+

When the idle browser is enabled (up.idleBrowser.enabled="1"), the spontaneous display of web content mode goes to passive, ignoring the config file (mb.ssawc.call.mode="active").

That is when we send the SIP alert header access-url, the polycom incoming screen displays with the "lightening bolt," as is expected in passive mode to alert the user of incoming web content. In UC 4.1.2, we were able to display the web page as the handset rings (active mode).

If we disable the idle browser active mode returns to expected behavior.

mwboback · ‎04-23-2014

This has not been fixed as of 4.1.6.4385

SteffenBaierUK · ‎04-23-2014

Hello mwboback,

welcome to the Polycom Community.

This is most likely the case as I am not aware of anyone reporting this via the official channel.

Please contact your Polycom reseller and raise a ticket with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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mwboback · ‎05-06-2014

Thanks, and will do!

hwdavidward · ‎10-21-2014

Did you ever figure this out? I am running into the exact same issue.

David

SteffenBaierUK · ‎10-21-2014

Hello mwboback

welcome to the Polycom Community.

If mwboback or nobody else reports this via the correct channels the chances are very low of ever anyone looking at this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

hwdavidward · ‎10-21-2014

Ok so what is the correct channel to post this in order to get an answer?

SteffenBaierUK · ‎10-21-2014

Hello mwboback

your Polycom reseller who has sold you the hardware needs to raise a Support ticket with Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.