Server: Asterisk 1.6.x
Handset: Polycom VVX 600, 500
Hansdset Firmware: 4.1.3+
When the idle browser is enabled (up.idleBrowser.enabled="1"), the spontaneous display of web content mode goes to passive, ignoring the config file (mb.ssawc.call.mode="active").
That is when we send the SIP alert header access-url, the polycom incoming screen displays with the "lightening bolt," as is expected in passive mode to alert the user of incoming web content. In UC 4.1.2, we were able to display the web page as the handset rings (active mode).
If we disable the idle browser active mode returns to expected behavior.
This has not been fixed as of 4.1.6.4385
Hello mwboback,
welcome to the Polycom Community.
This is most likely the case as I am not aware of anyone reporting this via the official channel.
Please contact your Polycom reseller and raise a ticket with Polycom support.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Thanks, and will do!
Did you ever figure this out? I am running into the exact same issue.
David
Hello mwboback
welcome to the Polycom Community.
If mwboback or nobody else reports this via the correct channels the chances are very low of ever anyone looking at this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Ok so what is the correct channel to post this in order to get an answer?
Hello mwboback
your Polycom reseller who has sold you the hardware needs to raise a Support ticket with Polycom.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services