Re: Polycom Display of Web Content (mb.ssawc)

mwboback · ‎03-20-2014

Server: Asterisk 1.6.x
Handset: Polycom VVX 600, 500
Hansdset Firmware: 4.1.3+

When the idle browser is enabled (up.idleBrowser.enabled="1"), the spontaneous display of web content mode goes to passive, ignoring the config file (mb.ssawc.call.mode="active").

That is when we send the SIP alert header access-url, the polycom incoming screen displays with the "lightening bolt," as is expected in passive mode to alert the user of incoming web content. In UC 4.1.2, we were able to display the web page as the handset rings (active mode).

If we disable the idle browser active mode returns to expected behavior.

mwboback · ‎04-23-2014

This has not been fixed as of 4.1.6.4385

SteffenBaierUK · ‎04-23-2014

Hello mwboback,

welcome to the Polycom Community.

This is most likely the case as I am not aware of anyone reporting this via the official channel.

Please contact your Polycom reseller and raise a ticket with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

mwboback · ‎05-06-2014

Thanks, and will do!

hwdavidward · ‎10-21-2014

Did you ever figure this out? I am running into the exact same issue.

David

SteffenBaierUK · ‎10-21-2014

Hello mwboback

welcome to the Polycom Community.

If mwboback or nobody else reports this via the correct channels the chances are very low of ever anyone looking at this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

hwdavidward · ‎10-21-2014

Ok so what is the correct channel to post this in order to get an answer?

SteffenBaierUK · ‎10-21-2014

Hello mwboback

your Polycom reseller who has sold you the hardware needs to raise a Support ticket with Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's