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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Server: Asterisk 1.6.x
Handset: Polycom VVX 600, 500
Hansdset Firmware: 4.1.3+

When the idle browser is enabled (up.idleBrowser.enabled="1"), the spontaneous display of web content mode goes to passive, ignoring the config file (mb.ssawc.call.mode="active").

That is when we send the SIP alert header access-url, the polycom incoming screen displays with the "lightening bolt," as is expected in passive mode to alert the user of incoming web content. In UC 4.1.2, we were able to display the web page as the handset rings (active mode).

If we disable the idle browser active mode returns to expected behavior.

7 REPLIES 7
HP Recommended

This has not been fixed as of 4.1.6.4385

HP Recommended

Hello mwboback,

welcome to the Polycom Community.

This is most likely the case as I am not aware of anyone reporting this via the official channel.

 

Please contact your Polycom reseller and raise a ticket with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks, and will do!

HP Recommended

Did you ever figure this out? I am running into the exact same issue.

 

David

HP Recommended

Hello mwboback

welcome to the Polycom Community.

If mwboback or nobody else reports this via the correct channels the chances are very low of ever anyone looking at this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Ok so what is the correct channel to post this in order to get an answer?

HP Recommended

Hello mwboback


your Polycom reseller who has sold you the hardware needs to raise a Support ticket with Polycom.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.