Plantronics + Polycom. Now together as Poly Logo

Polycom Duo Disconnect 1 minute

Occasional Contributor

Polycom Duo Disconnect 1 minute

Is there anyone who had this problem on a Polycom Duo after 1 minute on a call the line disconnects two separate polycom doing same thing. is there a option in the polycom I'm missing.
Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom Duo Disconnect 1 minute

Hello Sofia,

as already replied => here <= in your original post I can only recommend again the community's VoIP FAQ as it contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


You may want to work with whoever provides your SIP services to troubleshoot this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2