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Polycom HDX External Unit Microphone no work whith IP7000 soundstation

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Visitor

Polycom HDX External Unit Microphone no work whith IP7000 soundstation

Hi Community i have a problem with an IP 7000 soundstation to which I connect a Polycom HDX External Unit Microphone (2201-09750-002) but they don´t turn on and don´t work

Do you know if this model external microphones is compatible with this model of soundstation IP 7000 and if they work only with the PoE of the Switch or need an additional power injector to work?

 

Someone who can help me in advance thank you for your kind answers!

Message 1 of 8
1 ACCEPTED SOLUTION

Accepted Solutions
Polycom Employee & Community Manager

Re: Polycom HDX External Unit Microphone no work whith IP7000 soundstation

Hello @ACG001 

 

searching Google for the part numbers in the linked FAQ post show two Microphones connected to a SSIP7000

 

You do not need an additional HDX.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 8
7 REPLIES 7
Polycom Employee & Community Manager

Re: Polycom HDX External Unit Microphone no work whith IP7000 soundstation

Hello @ACG001 ,

 

Welcome to the Poly Community.

 

Our VoIP FAQ holds this post here:

 

Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=

 

Usually, HDX or GroupSeries Microphones should work using the CLink cable. PoE as a Power supply or a local power adapter is sufficient.

 

Not knowing anything about the history of the device and/or the microphones makes it difficult to comment.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Visitor

Re: Polycom HDX External Unit Microphone no work whith IP7000 soundstation

Ok so for this kind of microphones you need an HDX and Soundstation IP7000 or this microphones can work only with sonudstation IP 7000 without HDX system?
Polycom Employee & Community Manager

Re: Polycom HDX External Unit Microphone no work whith IP7000 soundstation

Hello @ACG001 

 

searching Google for the part numbers in the linked FAQ post show two Microphones connected to a SSIP7000

 

You do not need an additional HDX.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 8
Visitor

Re: Polycom HDX External Unit Microphone no work whith IP7000 soundstation

I have added two external microphones but neither of them work.

Is there some config in the menu that needs to be completed on the IP 7000 please?

Message 5 of 8
Visitor

Re: Polycom HDX External Unit Microphone no work whith IP7000 soundstation

Hi.

I purchased two external microphones (2200-40040-011) to plug into the base of our ip 7000 unit.

I plugged them in but they do not work.

Is there any config required on the IP 7000 base unit

The IP 700 has 240v as a power source

 

Thanks

 

Kevin

Message 6 of 8
Polycom Employee & Community Manager

Re: Polycom HDX External Unit Microphone no work whith IP7000 soundstation

Hello @Kevin_R ,

 

Welcome to the Poly Community.

We know nothing about the SSIP7000:

 

  • Is this a brand new or an old unit?
  • Are the Microphones new or used?
  • Where are the cables from?
  • Did you plug these in the right way around as brute force can also get them in the wrong way?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 8
Visitor

Re: Polycom HDX External Unit Microphone no work whith IP7000 soundstation

Hi Steffen

 

Thank you for your quick response

 

That should have been IP 7000 (about 2 years old)

The cables for the external microphones pushed in without effort, so are connected the right way round

These are brand new Polycom external microphones (2200-40040-001)

Message 8 of 8