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Polycom Hosted Server

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Occasional Contributor

Polycom Hosted Server

Hi All,

 

We are looking to provide a group of VVX handsets access to the 'Polycom Hosted Server'  via the internet. As this is a private network and we need to setup a few FW rules. Are you able to provide the destination of the 'Polycom Hosted Server'  and what ports this service uses to downloaded the firmware to the phone?

 

Thanks

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: Polycom Hosted Server

Hello Byles_B,

welcome back to the Polycom Community.

Usually we use Port 80 for HTTP and port 443 for HTTPS

 

There are multiple destinations as this is hosted on the Amazon cloud.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Occasional Contributor

Re: Polycom Hosted Server

Hi Steffen,

 

Thanks for the response.


Can you confirm the best destination address for us to use whethers it's IP or a hostname.

 

Thanks

Message 3 of 7
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Polycom Employee & Community Manager

Re: Polycom Hosted Server

Hello Byles_B,

The destination "downloads.polycom.com/voice/software/<part-number.xml" is a hostname and you can get the IP's using tracert or similar.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
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Occasional Contributor

Re: Polycom Hosted Server

Hi,

 

Thanks for that. Do we need to be specific on the destination or can we use downloads.polycom.com which resolves to 140.242.65.96.

 

Essentialls we just need the phone to be able to lookup the Polycom Hosted Server and the available firmware files which can then be downloaded.


Thanks.

Message 5 of 7
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Occasional Contributor

Re: Polycom Hosted Server

Hi Polycom,


Any further response to my previous post ?

 

Thanks

Message 6 of 7
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Polycom Employee & Community Manager

Re: Polycom Hosted Server

Hello Byles_B,

we already replied with the information we are able to share.


Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7