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Polycom IP 331 latest firmware

Tevatel
Occasional Contributor

Polycom IP 331 latest firmware

Hi ,

 

 I have polycom IP 331 with Boot Rom verion 4.3.1.0.44.0, I need advice any latest firmware is available 

I searched and found only 4..1. version ,How my phone in 4.3 

 

Please give me calrity

 

With Regards

 

N.Pralash

Message 1 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 331 latest firmware

Hello Tevatel,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

and

 

Oct 7, 2011 Question: What SIP or UC Software Version or BootROM Version is supported by my Phone?

Resolution: Please check => here <=

 

  • If you are using SIP only then the latest Software at present is UCS 4.0.6

  • If you are planning on using LYNC then the latest software at present is UCS 4.1.0

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
Tevatel
Occasional Contributor

Re: Polycom IP 331 latest firmware

Hi SteffenBaier,

 

  Thank you very much for your quick responce ,

 

  Sorry i new to polycom IP phone, I  have BootROM version of 4.3.1 but in the lattest firmware is 4.1

 

  My customer is asking how lattest firmware(4.3.1) in the Phone and 4.1 in polycom website 

 

   

BootROM version of 4.3.1 is the lattest or any new version available to use only SIP 

 

 

 Please advice

 

With Regards

 

N.Prakash

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 331 latest firmware

Hello Tevatel,

you are not stating the SIP Software version.

 

As explained in above reply you can find this via:

 

  • Press Menu Key => select Status => select Platform => select Application => select Main (shows SIP/UCS Version)

Once you have identified the SIP Version you phone is running then you can proceed to upgarde this as explained here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

  • If you are using SIP only then the latest Software at present is UCS 4.0.6

  • If you are planning on using LYNC then the latest software at present is UCS 4.1.0

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
Tevatel
Occasional Contributor

Re: Polycom IP 331 latest firmware

Hi,

Lable:SIP
version : 3.3.3.0069
p/n:3150-11530-333
file:sip.id

I will try to upgrade latest one,thank you for your advice
Message 5 of 7
Tevatel
Occasional Contributor

Re: Polycom IP 331 latest firmware

Hi ,

 

  I tired to upgrade sip 4.0.6 ,it is getting update and finally it is showing lower Sip software verison 3.3.2.0413 but before upgrading it is 3.3.3.006

 

Please advice what  i am doing wrong

 

With Regards

 

N.Prakash

Message 6 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 331 latest firmware

Hello Tevatel,

the only reason for the update to fail is if you are not following the FAQ topic I posted above.

 

I can only advise you to double check this and also consider searching the community for similar post's.

 

Any further support needs to come from your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 7