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Polycom IP 335 can`t use TCPonly talk to server

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Occasional Visitor

Polycom IP 335 can`t use TCPonly talk to server

Hi,

 

I try to set our IP 335 work as TCPonly mode, but it won`t work. I can provision the phone and TCPonly has been select throngh view the web interface. But, when I check at server side, the phone still talk to our server through UDP. I try unplug the power and reboot the phone, it still use UDP.

 

 

Phone Model SoundPoint IP 335             SIP Software Version 3.3.3.0069 BootROM Software Version 4.3.1.0440

 

 <voIpProt.SIP voIpProt.SIP.enable="1">
      <voIpProt.server voIpProt.server.1.transport="TCPonly">
      </voIpProt.server>
      <voIpProt.SIP.outboundProxy voIpProt.SIP.outboundProxy.address="myserver.com" voIpProt.SIP.outboundProxy.port="5060" voIpProt.SIP.outboundProxy.transport="TCPonly">
      </voIpProt.SIP.outboundProxy>
    </voIpProt.SIP>
  </voIpProt>
 
<reg>
reg.1.server.1.transport="TCPonly"
</reg>

 

 

Please help me! Thanks

 

 

Regards

 

 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom IP 335 can`t use TCPonly talk to server

Hello Tommy,

welcome to the Polycom Community.

UC Software 3.3.3 is no longer a supported version so I suggest you try this with something current like 4.0.10 instead.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Polycom IP 335 can`t use TCPonly talk to server

Hi,

 

I try update SoundPoint  IP 335  to 4.0.10, but I only can update to 3.3.5.0247. I can`t download 4.0.0 from https://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html. I also try use 4.0.1 file to update, but it won` work.

 

SIP Software Version 3.3.5.0247 BootROM Software Version 4.3.1.0440

 

Please help me, Thanks!

 

Tommy

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Polycom IP 335 can`t use TCPonly talk to server

Hello Tommy,

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

UC Software 4.0.x needs the UC Software and the relevant Upgrader / Updater as explained above.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4