Plantronics + Polycom. Now together as Poly Logo

Polycom IP 550

adpmicro
Occasional Contributor

Polycom IP 550

Hi, I have two issues with my Polycom IP 550. Everything pretty much works escept:

 

1. The time display is 4 hours fast (EDT). I've added the ofset in both the primary setup and the web setup but it doesn't change.

2. All calls in and out drop after about 30 seconds give or take a few.

 

I am using ViaTalk for my VOIP service. So far they have been no real help with this. Any help would be apprecaited. Thanks!

Message 1 of 2
1 REPLY 1
davem2626
Valued Contributor

Re: Polycom IP 550

Hi adpmicro

 

Firstly I would advise that you start shouting very loudly at your service provider, especially if your calls are dropping after 30 seconds!!

 

Secondly, how are the phones connected to your VOIP service provider?  Are you running local NTP?  When you say you have changed the offset via primary setup...is this in the config files?

 

What PBX and phone software are you running?

 

There are alot of factors that may be in play in your current setup so understanding your layout would make it easier to rule out certain things..... Are your phones on DHCP? Do you have a local switch/router? Local NTP? PBX - version and location? Phone software version?

 

The time I would think will be fairly easy to sort out its usually just an NTP/DHCP thing, the calls dropping after 30 seconds is another thing and may require a more in depth analysis of your VOIP/LAN/WAN setup....

 

Cheers

 

Dave

Message 2 of 2