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Polycom IP 6000 solid red lights no display

derekmski
Advisor

Re: Polycom IP 6000 solid red lights no display

All the replies that I have seen from Polycom about this issue just say buy a new one.  Why does Polycom even have these forums if people are just told, it's old, buy a new one.  This should be going to engineers or firmware engineers to see okay why is this happening to these phones.  It is clearly a common issue with the IP6000 phones, we've had it happen to dozens of them over the years.

Message 11 of 19
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 6000 solid red lights no display

Hello @derekmski,

The community is here to discuss configuration issues and help people setting up phones.

 

We as a manufacturer provide 1 year warranty like many other people in the industry. As established your device is 8 years old.

 

How long should a modern electronic consumer device last in your eyes?

 

We do not know anything about how you acquired these units or who from. If as stated the unit is only two years old work with the organisation who sold this to you.

 

There are industry standards like Mean time between failures (MTBF) and I already outlined our public RMA process to you.


Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 12 of 19
derekmski
Advisor

Re: Polycom IP 6000 solid red lights no display

Well as I stated before we haven't had that phone for that long.  That must be when it was manufactured.  I am going to get a replacement 6000 brand new never used and I am going to give you the mac address and have you tell me how old your system shows the new phone is.

Message 13 of 19
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 6000 solid red lights no display

Hello @derekmski,

the date given is not the manufacturing date. The Manufacturing date is provided on the label on the bottom of the unit.

 

Again I do not know where you purchased these units from and so far you have kept this information from us.

 

I am just telling you the facts and there is no way you can repair this units yourself.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 14 of 19
derekmski
Advisor

Re: Polycom IP 6000 solid red lights no display

Please let me know how old this phone is:  64167F052147.

Message 15 of 19
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 6000 solid red lights no display

As already stated previous the date is in the label on the bottom of the unit

Replied via a mobile device
----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 16 of 19
derekmski
Advisor

Re: Polycom IP 6000 solid red lights no display

That is the manufacture date, I would like to know how old this new phone shows in your system.

Message 17 of 19
derekmski
Advisor

Re: Polycom IP 6000 solid red lights no display

People come to these forums looking to work with experts on their own products even when they have issues with these phones.  It seems like SteffenBaierUK is only interested in telling people to buy a new one rather than having the engineers look into an issue that is reported by many people.  Very poor customer service and support.

Message 18 of 19
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 6000 solid red lights no display

Hello @derekmski,

If you check my signature and the time I replied it clearly states that I do everything in my own personal time and I replied via a mobile device.

 

Your original post showed a device which was years out of warranty aka older than 8 years.

 

Your next unit shows as 30/03/2016 via WESTCON GROUP EUROPEAN OPERATIONS LTD.

 

Again you still have not provided any kind of details where or how you got these units but as this whole discussion is now getting personal I will close this.

 

The community is a place for professional discussions which this dialog is not.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 19 of 19