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Polycom IP 6000 unregisters from Avaya Session Manager

Occasional Contributor

Polycom IP 6000 unregisters from Avaya Session Manager

I have a Polycom IP 6000 that will boot up and register with the Avaya Session Manager and can place and receive successful calls.  Then after a while it will spontaeously unregister.  I have several of these phones that work with no issue, but this one (with the same configuration) will not stay registered.  I have been unable to find any information of the cause by searching for this issue.

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Polycom Employee & Community Manager

Re: Polycom IP 6000 unregisters from Avaya Session Manager

Hello gupton,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or  UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


Have you yet tried to swap the units to exclude something in the network?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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