I have a Polycom IP 6000 that will boot up and register with the Avaya Session Manager and can place and receive successful calls. Then after a while it will spontaeously unregister. I have several of these phones that work with no issue, but this one (with the same configuration) will not stay registered. I have been unable to find any information of the cause by searching for this issue.
welcome to the Polycom Community.
It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.
The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .
In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here
Have you yet tried to swap the units to exclude something in the network?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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