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Polycom IP 6000 won't boot, cant factory reset or change settings

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Polycom IP 6000 won't boot, cant factory reset or change settings

Hey all, 

our pollycom sounndstation ip 6000 has suddenly stopped working. it wont boot, and when interrupting the normal boot process, factory reseting and changing settings hangs. any help would be appreciated!

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1 REPLY 1
Polycom Employee & Community Manager

Re: Polycom IP 6000 won't boot, cant factory reset or change settings

Hello @AvramiG,

welcome to the Polycom Community.

What do you mean by it stopped to work ?

 

  • Does it show any menu's or anything ?
  • What is the serial from the bottom of the unit?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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