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Polycom IP 601 Greeting

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Occasional Contributor

Polycom IP 601 Greeting

Afternoon: 

 

I posted a while back regarding getting our voicemail passwords and from your help I was able to figure it out.  

 

Now to the next task at hand.  we have a 4-line phone system.  1 for reception and 3 for staff.   We have one phone number outsiders call in, if reception is available, she picks up and directs to the correct staff.  If reception is out, the greeting prompts outsiders to press the correct contact and its is sent to the direct line.  

 

We have the password and everything figured out how to get into the voicemail for the reception line.  We changed the greeting on that phone, but it wasnt the correct one.  It is still the old greeting.  (The voicemail options don't give you an option to listen to the current "greeting", so we just changed it and called in to listen to it).  

 

So how do we change the greeting for a multiple line system?  

 

I hope I am making sense.. Please let me know if you need any clarifications. 

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Polycom IP 601 Greeting

Hello swhite1890,

welcome back to the Polycom Community.

 

I have to unfortunately disappoint you agan as the phone has nothing to do with the Greetings.

 

This is all controlled by the SIP PABX or SIP provider you are using. You will need to find out what is installed and then contact the person or company who set this up for you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Occasional Contributor

Re: Polycom IP 601 Greeting

Question:  Why would our individual lines be able to be changed then?  Just making sure that we arent taking too many steps. 

Message 3 of 4
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Polycom Employee & Community Manager

Re: Polycom IP 601 Greeting

Hello swhite1890,

we from Polycom cannot answer this. 

 

Our phones simply subscribe to a line or multiple lines if programmed.

 

All the call routing including any voice mail or announcements is done via the SIP server you are utilizing. You need to find our what this is and then work with this person / company.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4