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Polycom IP 650 Buddy Watch doesn't work after Asterisk reload

jeffbrux
Occasional Advisor

Polycom IP 650 Buddy Watch doesn't work after Asterisk reload

Once a week we rotate logs for the asterisk switch and when we do this we reload the asterisk service, to clear out any dead channels.  When the asterisk service reloads the 650's buddies stop working.  Once we reboot the phone everything comes back.  The phone is on an older software version, I do not know right off hand what version, so I wonder if that is causing the issue.

thank for the help

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 650 Buddy Watch doesn't work after Asterisk reload

Hello Jeffbrux,

 

welcome to the Polycom Community.

 

As a simple explanation the Phone subscribes to the other phones to watch their status. When restarting Asterisk this is no longer valid and the phones need to re-subscribe i.e. what you are doing via restarting the Phone.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
jeffbrux
Occasional Advisor

Re: Polycom IP 650 Buddy Watch doesn't work after Asterisk reload

Is there a way to reestablish this connection without having to reboot the phone?  

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 650 Buddy Watch doesn't work after Asterisk reload

Hello Jeffbrux,

 

apart from not starting the Asterisk Server weekly you could possibly utilize a cron job when restarting asterisk to send a Check-Synch to the phones to reboot these as well automatically.

 

The Phone subscribes on boot up to the Presence state of a watched buddy.

 

If this subscription is changed due the Asterisk reboot the Phone is unaware of the new status and will as far as I know boot up again to re-subscribe.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4