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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-12-2013 03:06 AM

HP Recommended

Hi i have a Polycom ip 650 and i need to reboot the software however the 468 code does not work i have also tried 468* nothing can you help me fix this problem.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-12-2013 03:46 AM

HP Recommended

Hello Zooshie,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

The Multiple key combinations are outlined in the relevant Admin guides matching your software version.

 

If your issue is a password issue then I have to make you aware that we do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact your Polycom reseller and/or Polycom support directly.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-12-2013 03:46 AM

HP Recommended

Hello Zooshie,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

 

The Multiple key combinations are outlined in the relevant Admin guides matching your software version.

 

If your issue is a password issue then I have to make you aware that we do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

Please contact your Polycom reseller and/or Polycom support directly.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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