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Polycom IP 670 voice quality issues


Polycom IP 670 voice quality issues

I have a user that is having issues with her Polycom IP 670 phone only on internal calls.  The caller is muffled but yet outside calls are fine.  I've replaced the handset, cord and also the phone itself but the issue remains.  Anyone have any other suggestions to try?  This started happening a few weeks ago.  No other users are reporting this issue.  Nothing with the network has changed as well. 

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Polycom Employee & Community Manager

Re: Polycom IP 670 voice quality issues

Hello Kena,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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