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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-21-2015 12:17 PM

HP Recommended

Hi,

From Polycom IP 7000 First I call personA. Then press Conf button, person A goes on Hold.

Place call to Person B. Person B answers, connect. Up to this everything is fine.

When I press Conf button (Either Conf button/ Soft key), polycom phone hangs up, Person A receives new call from Person B, SUCH THAT Polycom is transferring the call from B to A.

I think I'll have to modify the code/script to change the function of Conf button. Can anyone help regarding this.

What should be the CODE I change to.

Thanks.

1 REPLY 1

‎04-21-2015 01:04 PM

HP Recommended

Hello epitaf,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition I doubt the Polycom phone hangs up the call, aka sending a BYE.

 

I would assume , as documented =>  here <= that we send a re-INVITE to the held call and your SIP server does not like this.

 

What SIP server are you using ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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