Plantronics + Polycom. Now together as Poly Logo

Polycom IP 7000 language change failed

lifecycle
Occasional Visitor

Polycom IP 7000 language change failed

We have a new IP 7000 soundstation here and it still refuses to change the system language (and web language as well) to german. Software version is 4.0.9.0509

 

When I take a look to the diagnostic log it always says "Failed to download language file from hosted server, request path http://downloads.polycom.com/......"

 

Any hints?

 

Martin

 

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 7000 language change failed

Hello Martin,

welcome to the Polycom Community.

 

Does your network allow Port 80 access to the address the phone wants to reach?

 

I suggest you setup a local provisioning server.


The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
lifecycle
Occasional Visitor

Re: Polycom IP 7000 language change failed

Hello Steffen,

 

thank you for pointing me to the FAQ (provisioning server) and yes the phone has web access to specified address. I tried this manually with the same result.

 

Well, I think it's just a lot of work to set up a privisioning server just to switch the language for a single VoIP phone :) Is this the only way to do this?

 

Martin

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 7000 language change failed

Hello Martin,

I did reach out to you in order to get this raised as a support ticket as I am able to reproduce on an SSIP7000 but not on a SSIP5000

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom IP 7000 language change failed

Hello all,

 

I created a new FAQ post as this is due memory constraints on certain Phone Models

 

Sep 16, 2015 Question:Why am I unable to change the language on a SSIP7000, SPIP670, SPIP650, SPIP560, or SPIP550 without a Provisioning Server?

Resolution: A local provisioning server is required as explained in this post => here <=

 

Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5