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Polycom IP330 dark spots on display

Occasional Visitor

Polycom IP330 dark spots on display



I'm new to this board.  I have a number of Soundpoint IP330 handsets.  They have been in a box for about a year now.  I'm just cleaning them off and configuring them and I've noticed that many have a big dark cloud in the middle of the screen.  One of them even has a very dark blob in the middle, so much that it obscurs the text.


I've just been speaking to one of the people who's desk one of these phones came from and she said the display was fine a year ago when she last used it.


I've looked online and cannot find any mention of this problem.


The phones are plugged into authentic Polycom power supplies and I've done a system reset as well as manually fiddle with the brightness levels.


I just wonder if it's due to the phones being turned off for so long, or perhaps I'm not getting enough power to the display?  It just seems odd that it's on a bunch of phones (6 out of 10 phones).


Any thoughts or advice is really appreciated.



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Polycom Employee & Community Manager

Re: Polycom IP330 dark spots on display

Hello Londonse1,

This sounds more like someone maybe used a cleaning detergent on these phones or similar.


I would work with your Polycom reseller to provide some photos to Polycom support to check this but leaving them in a box would have not caused this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2