We are unable to successfully dial numbers from our missed calls, Received Calls, Placed Calls or speed dial on the above handset. We have tried using firmware 4.03 4.04 and 4.10.
When a number is selected from any of the above lists, the phone does try to make the call.sip: 0203xxxxxx is displayed on the LCD. Then eventually times out.
I have included a SIP log just in case... Any help will be very much appreciated.
INVITE sip:01134166007;transport=udp SIP/2.0
Via: SIP/2.0/UDP 172.17.2.101;branch=z9hG4bK9c655e8c46941F9F;received=184.108.40.206
From: "4020" <sip:firstname.lastname@example.org>;tag=97EA806A-16495AB5
CSeq: 1 INVITE
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
Supported: 100rel, replaces
Allow-Events: conference, talk, hold
Solved! Go to Solution.
welcome back to the Polycom Community.
If you have a look at your INVITE To: Field.
According to the RFC3261:
To: The To header field contains the address of record whose registration is to be created, queried, or modified. The To header field and the Request-URI field typically differ, as the former contains a user name. This address-of-record MUST be a SIP URI or SIPS URI.
You are just sending the number and not a full URI.
This maybe simply caused by a misconfiguration of the phone and the community FAQ holds enough details on what a minimal configuration should contain. You should also check the registration status of the phone.
For further support please contact your Polycom reseller and / or Polycom support directly.
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