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- HP Community
- Poly Phones
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- Polycom IP450 - Dial from Missed Calls
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09-13-2013 10:32 AM
Hi All,
We are unable to successfully dial numbers from our missed calls, Received Calls, Placed Calls or speed dial on the above handset. We have tried using firmware 4.03 4.04 and 4.10.
When a number is selected from any of the above lists, the phone does try to make the call.sip: 0203xxxxxx is displayed on the LCD. Then eventually times out.
I have included a SIP log just in case... Any help will be very much appreciated.
Thanks,
Synety
INVITE sip:01134166007;transport=udp SIP/2.0
Via: SIP/2.0/UDP 172.17.2.101;branch=z9hG4bK9c655e8c46941F9F;received=86.12.191.141
Max-Forwards: 70
Contact: <sip:441164244020@172.17.2.101;transport=udp>
To: <sip:01134166007>
From: "4020" <sip:441164244020@sip.synety.com>;tag=97EA806A-16495AB5
Call-ID: 4246665e-78a35af9-41ccbc60@172.17.2.101
CSeq: 1 INVITE
Accept-Language: en
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER
Content-Type: application/sdp
Supported: 100rel, replaces
User-Agent: PolycomSoundPointIP-SPIP_450-UA/4.1.0.84959
Allow-Events: conference, talk, hold
Content-Length: 294
Solved! Go to Solution.
Accepted Solutions
09-14-2013 04:29 AM
Hello Synety,
welcome back to the Polycom Community.
If you have a look at your INVITE To: Field.
According to the RFC3261:
To: The To header field contains the address of record whose registration is to be created, queried, or modified. The To header field and the Request-URI field typically differ, as the former contains a user name. This address-of-record MUST be a SIP URI or SIPS URI.
You are just sending the number and not a full URI.
This maybe simply caused by a misconfiguration of the phone and the community FAQ holds enough details on what a minimal configuration should contain. You should also check the registration status of the phone.
For further support please contact your Polycom reseller and / or Polycom support directly.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
09-14-2013 04:29 AM
Hello Synety,
welcome back to the Polycom Community.
If you have a look at your INVITE To: Field.
According to the RFC3261:
To: The To header field contains the address of record whose registration is to be created, queried, or modified. The To header field and the Request-URI field typically differ, as the former contains a user name. This address-of-record MUST be a SIP URI or SIPS URI.
You are just sending the number and not a full URI.
This maybe simply caused by a misconfiguration of the phone and the community FAQ holds enough details on what a minimal configuration should contain. You should also check the registration status of the phone.
For further support please contact your Polycom reseller and / or Polycom support directly.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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