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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-13-2013 10:32 AM

HP Recommended

Hi All,

 

We are unable to successfully dial numbers from our missed calls, Received Calls, Placed Calls or speed dial on the above handset. We have tried using firmware 4.03 4.04 and 4.10.

 

When a number is selected from any of the above lists, the phone does try to make the call.sip: 0203xxxxxx is displayed on the LCD. Then eventually times out.

 

I have included a SIP log just in case... Any help will be very much appreciated.

 

Thanks,

Synety

 

 

         INVITE sip:01134166007;transport=udp SIP/2.0

         Via: SIP/2.0/UDP 172.17.2.101;branch=z9hG4bK9c655e8c46941F9F;received=86.12.191.141

         Max-Forwards: 70

         Contact: <sip:441164244020@172.17.2.101;transport=udp>

         To: <sip:01134166007>

         From: "4020" <sip:441164244020@sip.synety.com>;tag=97EA806A-16495AB5

         Call-ID: 4246665e-78a35af9-41ccbc60@172.17.2.101

         CSeq: 1 INVITE

         Accept-Language: en

         Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, INFO, MESSAGE, SUBSCRIBE, NOTIFY, PRACK, UPDATE, REFER

         Content-Type: application/sdp

         Supported: 100rel, replaces

         User-Agent: PolycomSoundPointIP-SPIP_450-UA/4.1.0.84959

         Allow-Events: conference, talk, hold

         Content-Length: 294

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-14-2013 04:29 AM

HP Recommended

Hello Synety,

welcome back to the Polycom Community.

If you have a look at your INVITE To: Field.

 

According to the RFC3261:

 

To: The To header field contains the address of record whose
           registration is to be created, queried, or modified.  The To
           header field and the Request-URI field typically differ, as
           the former contains a user name.  This address-of-record MUST
           be a SIP URI or SIPS URI.

You are just sending the number and not a full URI.

 

This maybe simply caused by a misconfiguration of the phone and the community FAQ holds enough details on what a minimal configuration should contain. You should also check the registration status of the phone.

 

For further support please contact your Polycom reseller and / or Polycom support directly.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎09-14-2013 04:29 AM

HP Recommended

Hello Synety,

welcome back to the Polycom Community.

If you have a look at your INVITE To: Field.

 

According to the RFC3261:

 

To: The To header field contains the address of record whose
           registration is to be created, queried, or modified.  The To
           header field and the Request-URI field typically differ, as
           the former contains a user name.  This address-of-record MUST
           be a SIP URI or SIPS URI.

You are just sending the number and not a full URI.

 

This maybe simply caused by a misconfiguration of the phone and the community FAQ holds enough details on what a minimal configuration should contain. You should also check the registration status of the phone.

 

For further support please contact your Polycom reseller and / or Polycom support directly.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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