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Polycom IP550 HELP, HELP HELP ASAP!

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Occasional Visitor

Polycom IP550 HELP, HELP HELP ASAP!

Hi Good people,

I need help badly. My wife bought (8) new IP 550 from AccessLine after a few months she moved her services to RingCentral somehow AccessLine wiped the software app on the phones so now the are not working when you boot it all I get is Error: Appreciation is not present, I have done everything I can still its not working. No menu nothing can someone please help me. We can not just dump (8) new phones.

Thanks. 

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Polycom Employee & Community Manager

Re: Polycom IP550 HELP, HELP HELP ASAP!

Hello Nana,

Please be so kind and check the community FAQ or use the search functionality.

Best regards

Steffen Baier
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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Polycom Employee & Community Manager

Re: Polycom IP550 HELP, HELP HELP ASAP!

Hello Nana,

Please be so kind and check the community FAQ or use the search functionality.

Best regards

Steffen Baier
----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
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Occasional Visitor

Re: Polycom IP550 HELP, HELP HELP ASAP!

Thanks.

Message 3 of 4
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Polycom Employee & Community Manager

Re: Polycom IP550 HELP, HELP HELP ASAP!

Hello Nana,

My initial response was posted from a mobile device so I just wanted to update this topic for the sake of others and yourself.

 

The community's VoIP FAQ contains this post here:

 

Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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