Polycom IP550 and IP335

[eijob]

Hi,

I need to deploy some IP 335 and IP550 in our office and I could not find the correct bootrom and sip image.

I tried to download and extract the following zip files to my FTP directory

UC_Software_4_0_1_release_sig_split.zip

UC_Software_4_0_1_release_sig_combined.zip

spip_ssip_BootROM_4_3_1_release_sig.zip

The IP 550 and 335 downloads the files succesffully. 

"Image is not compatible with the phone" error on the IP550

Thanks for your help in advance.

[eijob]

just an update I tried using spip_ssip_BootROM_4_3_1_release_sig.zip and spip_ssip_vvx_3_2_4B_release_sig_combined.zip as boot and sip combo and the new error that I got are the following

IP550= error is 0x20

IP335= error is 0x20 

my sip.ver is 3.2.4.0267  

[eijob]

Hi guys.

I have managed to fix it.

The combo spip_ssip_BootROM_4_3_1_release_sig.zip and spip_ssip_vvx_3_2_4B_release_sig_combined.zip si working fine. I forgot to include the sip.cfg last time.

Is there an update to the sip software that I can use?

[SteffenBaierUK]

Hello eijob,

welcome to the Polycom Community.

Please ensure you use the Forum Search and read the FAQ.

Especially this post => here <=

From UCS 3.3.x onwards the sip.cfg and phone1.cfg is no longer needed.

Best Regards

Steffen Baier

Polycom Global Services

[amobley118]

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@eijob wrote:

Hi,

I need to deploy some IP 335 and IP550 in our office and I could not find the correct bootrom and sip image.

I tried to download and extract the following zip files to my FTP directory

UC_Software_4_0_1_release_sig_split.zip

UC_Software_4_0_1_release_sig_combined.zip

spip_ssip_BootROM_4_3_1_release_sig.zip

The IP 550 and 335 downloads the files succesffully. 

"Image is not compatible with the phone" error on the IP550

Thanks for your help in advance.

---

UC Software 4.0.1 is not backwards compatible with BootROM 4.3.1.  Before upgrading to 4.0.1, the phone must be flashed using the 4.4 upgrader utility.

I was able to find this guide to upgrading to 4.0.1.

[SteffenBaierUK]

Hello amobley118,

both the FAQ Post already provided in my answer above and the announcement for the UCS 4.0.1 Software => here <= mention this fact already.

Best regards

Steffen Baier

Polycom Global Services

[IDBash]

---

@amobley118 wrote:

---

@eijob wrote:

Hi,

I need to deploy some IP 335 and IP550 in our office and I could not find the correct bootrom and sip image.

I tried to download and extract the following zip files to my FTP directory

UC_Software_4_0_1_release_sig_split.zip

UC_Software_4_0_1_release_sig_combined.zip

spip_ssip_BootROM_4_3_1_release_sig.zip

The IP 550 and 335 downloads the files succesffully. 

"Image is not compatible with the phone" error on the IP550

Thanks for your help in advance.

---

UC Software 4.0.1 is not backwards compatible with BootROM 4.3.1.  Before upgrading to 4.0.1, the phone must be flashed using the 4.4 upgrader utility.

I was able to find this guide to upgrading to 4.0.1.

---

I searched for hours for this answer, and thank you for finally saying it outright! +1!

As to the mods of this forum... I saw 100 references to the FAQ section which DOES NOT CONTAIN THIS ANSWER!!!!! This a forum not a knowledgebase, people come for answers to questions, not a stock reply of look at the FAQs.

[SteffenBaierUK]

Hello IDBash,

welcome to the Polycom Community.

When attempting to download the UCS Software the following prompt is displayed:

1) Before you can successfully install UC Software 4.0.x onto phones running Polycom® UCS released prior to version 4.0.0, you must perform a required upgrade procedure using the Polycom® Upgrader 4.0.0 Utility.

Before you download and install Polycom® UC Software version 4.0.x or higher, Polycom strongly recommends that you review the changes to the upgrade procedures detailed in the Polycom® UC Software 4.0.0 Administrators’ Guide or newer and Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.

You are forced to tick a box in order to acknowledge that you have read above and only then can you download the Software.

In addition the FAQ does contain this detail as well.

I have also added a FAQ post explaining the "Image is not compatible" => here <=

This is a community forum but there is no need to answer the same question over and over again.

Best Regards

Steffen Baier

Polycom Global Services