Hello RRautomatisering,
welcome to the Polycom Community.
As already mentioned by Dave it is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
In case of incoming calls not displaying the name if stored please have a look here:
Jan 5, 2012 Question: How can I add capital Letters on a SPIP320,321,330,331 and SPIP335 in the Middle of a Username or Password?
Resolution: Please check => here <=
Above explains for example this:
An incoming call can also be identified via a Name rather than a number when utilizing the up.useDirectoryNames="1" Parameter.
NOTE: This feature is activated as a standard in UCS 4.0.0!
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
<======== Signature / Disclaimer ========> Please be aware:For questions about the type of support to expect please check
here Please also ensure you always check the
VoIP ,
Video Endpoint ,
Skype for Business ,
PSTN or
RPM FAQ's
Please remember, if you see a post that helped you , and it answers your question, please mark it as an
"Accept as Solution".
The title
Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my
personal experience and
does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
