The mute button works as far as muting the voices but the red lights do not illuminate. I went through all of the settings to see if there was a toggle to turn off/on but could not find anything.
Any thoughts or direction on how to make them illuminate?
Hello skirk,
welcome to the Polycom Community.
It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.
This also allows yourself and others to check against current software release notes.
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
In addition is this with the main phone or any extension microphones only?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
I am also having this issue now on a Trio 8800. Has anyone seen a resolution to this problem?
Phone Information
Phone Model Trio 8800
Part Number 3111-65290-001 Rev:A
MAC Address 00:04:F2:FF:BA:F2
Wi-Fi MAC Address00:04:F2:FF:BA:F3
Bluetooth MAC Address00:04:F2:FF:BA:F4IP
Address10.100.6.22
UC Software Version5.5.3.3517
Updater Signature Release
System Name Upstairs La Porte Conf
Hello @Hulltech,
welcome to the Polycom Community.
The Trio is based on a completely different hardware platform than the SSIP 6000 which the original poster used.
Is this a day 1 issue as the WESTCON GROUP EUROPEAN OPERATIONS LTD sold this unit back in 30/03/2017 ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Same issue here.
The lights work but will not illuminate when the mute button is pressed.
Polycom SoundStation IP6000
UC Software version 4.0.8.1972
BootROM Software Version 5.0.8.0935
I've tried updating to the 4.10 and 4.12 Software vesion but the same issue persists
Hello @dspangler,
welcome to the Polycom Community.
Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.
First of all UC Software 4.0.14 is the currently latest and should be utilized.
Please provide answers to this and the minimum basic information so we can attempt and help you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hi Steffen,
I've tried updating the software to 4.0.14 and the issues persisted.
Yes this is a day 1 issue,phone works perfectly fine with the exception of the lights when you use the mute button.
Not using any external microphones
Polycom Soundstation IP6000
UC Software version(now): 4.0.14.0987
BootROM Software Version: 5.0.12.0033
Call Platform: openSIP
No Additional Polycom Infrastructure
Let me know if you need any other information
Hello @dspangler,
The next step would be opening a support ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Sure the serial # is 64167f05e2fa