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Polycom IP650 - ring (external ringer) while a call is in progress?

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Polycom IP650 - ring (external ringer) while a call is in progress?

I've got a user with a Polycom IP650. They work in a noisy environmnent. So noisy, in fact, that they sometimes can't hear the "call waiting beep" indicating that they have another call coming in.


The user is asking us to configure the phone for them such that the external ringer rings, even though they're already on a call. 


Setting aside whether or not I think this is a good idea, is this possible? What are the configuration options?


Polycom IP650. Firmware is 4.0.2

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Polycom Employee & Community Manager

Re: Polycom IP650 - ring (external ringer) while a call is in progress?

Hello mike,

welcome to the Polycom Community.


To my knowledge there is no way to use the speaker once the phone is in a call using the handset to sound an audible second caller via the speaker.


I would suggest you look into third party SIP solutions that offer flashing lights or similar.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2