We have several IP7000 SIP phones deployed. UC software version 4.0.1 and Bootrom 5.0.1. They have suddenly started to show flashing time and date, even though the rest of the config is pulled down correctly. It appears they dont pull the sntp information from the .cfg file. The phone still registers correctly to our phone system and works, just the time/date are off and flashing. Staticly setting the SNTP server on the phone also doesnt seem to help. Has anyone else seen this?
welcome to the Polycom Community.
The first advise would be to install a current software like UCS 4.0.1
In addition the community's VoIP FAQ contains this post here:
Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly
Resolution: Please check => here <=
Please utilize the above post to troubleshoot your time issue.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
I took a look at the link and we are running UCS 4.0.1. By the logs on the phone I see that they are being sent the correct time servers via DCHP. However, the phones date/time still blink.
I forgot to add I have also tried setting the NTP server form the phones web interface, which produces the same result.
passing the NTP IP or DNS name alone does not verify this as the phone may simply be unable to communicate with the time server.
I suggest two things:
If above is all in working order you will need to contact your Polycom reseller and/or Polycom support directly.