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Polycom IP7000 stuck at boot

vishal suri
Occasional Contributor

Polycom IP7000 stuck at boot


We have Polycom IP7000 is stuck at booting up and hanging up. It constantly shows the Polycom logo with red LED's. I tried to reset it with 1357 but  nothing happens.  The unit stays with the boot logo for hours and nothing is changing. 

Is there anything i can do?

The MAC-adress/SN Number is below:


 Serial No.                Issue
 64167F06887F Getting hang, Partially working sometime
 64167F06786E Stuck on logo screen
 64167F068726 Stuck on white screen
 64167F067B20 Getting hang, Partially working sometime
 64167F06A039 Stuck on white screen

Thank you for your help!

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Message 1 of 2
Polycom Employee & Community Manager

Re: Polycom IP7000 stuck at boot

Hello @vishal suri ,


welcome to the Polycom Community.


I try and contact you directly.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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