• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I didn't see anything addressing this in the setup guide or manual.  Thanks for reading my question.

 

I am using a Polycom IP7000 with a Multi-Interface Module.  It is running Rev 4.3.0 0616 27-Jan-11 15:34

 

I've set the "Aux In" setting to "Other Input" so I can pipe sound in from a mixing board.  I'm testing first with a cell phone since that's easier to set up and test with.

 

I am using a patch cable (supplied with the unit?  not sure) that is the two RCA channels at one end, plugged into the input jacks, and the stereo jack end going into a cell phone.  

 

This seems to work mostly okay -- when I run audio on the cell phone, I can hear it at the other end of the call just fine.  The problem is, I also hear ambient room noise from the speakerphone, which I do not want.  I only want the line in.

 

If I turn the volume on the speakerphone all the way down, it still picks up some room noise, and if you bump the unit you can hear the thump.  

 

If I mute the speakerphone, it mutes the Auxiliary In as well, so this is not a solution.

 

is it possible for the unit to use *only* the Aux-in signal as input, and nothing from the speakerphone?  

 

I would try the cell phone in jack on the IP7000 itself, but that jack is tiny.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello JoAnne Schmitz,

I can verify that even with latest software the system is designed to have 'global mute' function. That means that all mics/inputs are muted or unmuted together.

There is not a feature that enables only the Aux Input to be actively transmitting while muting the console and expansion microphones.

 

Best Regards,

Bill Hodgson

Product Manager

View solution in original post

7 REPLIES 7
HP Recommended

Hello JoAnne Schmitz,

welcome to the Polycom Community.

This is not the software version.


Please check the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

You should be on UC Software 4.0.11 and Updater 5.0.11


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

BootROM 4.3.0 0616

SIP 3.2.1.0054

 

Does your answer indicate that updating the BootROM would fix this problem? 

HP Recommended

Hello JoAnne Schmitz,

Your SSIP7000 is running an old software which is not supported for years.

 

You should be running UC Software 4.0.11 and Updater 5.0.11

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

The above explains in detail how you can upgrade the phone.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Okay, thanks.

 

My question is if this functionality is even supported if I were to upgrade. 

 

Is there a way to use the aux-in only, and stop sound coming in on the speakerphone itself?  Or do I always have to have sound coming in on the speakerphone?

 

You should be able to answer this question regardless of the state of the software on my phone, right?  I don't want to waste my time upgrading the software on this phone if it's not going to solve my problem.

HP Recommended

Hello JoAnne Schmitz,

I do actually not have one of these Multimod's in my possession so therefore I am unable to test.

 

I will try and ask Product Management

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello JoAnne Schmitz,

I can verify that even with latest software the system is designed to have 'global mute' function. That means that all mics/inputs are muted or unmuted together.

There is not a feature that enables only the Aux Input to be actively transmitting while muting the console and expansion microphones.

 

Best Regards,

Bill Hodgson

Product Manager

HP Recommended

Thank you, that's what I suspected.  

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.