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Polycom Phone Services (Custom Contact Directory)

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Occasional Contributor

Polycom Phone Services (Custom Contact Directory)

I am trying to enable the Custom Contact Directory in Broadsoft BroadWorks (R17) and it seems like I get to the last step before running into a problem. 

I can go under the user/client applications/polycom phone services but there is no ability to select an identity/device profile to actually enable it on the phone itself.  I feel like I'm maybe missing a step or perhaps a file somewhere.

Any help would be much appreciated!

Message 1 of 8
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Occasional Contributor

Re: Polycom Phone Services (Custom Contact Directory)


@Kalt wrote:

I am trying to enable the Custom Contact Directory in Broadsoft BroadWorks (R17) and it seems like I get to the last step before running into a problem. 

I can go under the user/client applications/polycom phone services but there is no ability to select an identity/device profile to actually enable it on the phone itself.  I feel like I'm maybe missing a step or perhaps a file somewhere.

Any help would be much appreciated!


I did get this working.  The problem is that the files on the provisioning server were not updated after enabling Polycom services.  I deleted the files from the server and let Broadworks rebuild them and it was working. 

Hope this information might be useful to anyone else experiencing this problem.

View solution in original post

Message 7 of 8
7 REPLIES 7
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Polycom Employee & Community Manager

Re: Polycom Phone Services (Custom Contact Directory)

Hello Kalt,

 

did you try and follow this up with BroadSoft directly ?

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
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Occasional Contributor

Re: Polycom Phone Services (Custom Contact Directory)


@SteffenBaierUK wrote:

Hello Kalt,

 

did you try and follow this up with BroadSoft directly ?

 

Best Regards

 

Steffen Baier


No, not yet.  They're next on the list if I can't get it figured out. 

Message 3 of 8
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Polycom Employee & Community Manager

Re: Polycom Phone Services (Custom Contact Directory)

Hello Kalt,

 

I can only suggest to contact the manufacturer of this specific solution first as they have designed it.

 

The fact they are using our hardware does not automatically place this community as the correct place of contact.

 

Other Users may reply but from a Polycom perspective I can only recommend to contact Broadsoft or seek advice in a Broadsoft community.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
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Occasional Contributor

Re: Polycom Phone Services (Custom Contact Directory)


@SteffenBaierUK wrote:

Hello Kalt,

 

I can only suggest to contact the manufacturer of this specific solution first as they have designed it.

 

The fact they are using our hardware does not automatically place this community as the correct place of contact.

 

Other Users may reply but from a Polycom perspective I can only recommend to contact Broadsoft or seek advice in a Broadsoft community.

 

Best Regards

 

Steffen Baier


Well, it's the "Polycom Phone Services" feature so I figure it would be a good place to ask...and if not, then I can at least provide an answer for future searchers.

Message 5 of 8
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Occasional Contributor

Re: Polycom Phone Services (Custom Contact Directory)

Hi! This is a question that needs to be forwarded to Broadsoft.

 

However, since I have already had the same problems, what I can say is to follow the recommendations from Broadsoft on the "BW-DeviceManagementGuide", related with the service "Polycom Phone Services, plus a tick on the device page where you can check the users associated with the device. Here, be sure that the box for "Primary Contact" is ticked for the main user.

Joao

Message 6 of 8
Highlighted
Occasional Contributor

Re: Polycom Phone Services (Custom Contact Directory)


@Kalt wrote:

I am trying to enable the Custom Contact Directory in Broadsoft BroadWorks (R17) and it seems like I get to the last step before running into a problem. 

I can go under the user/client applications/polycom phone services but there is no ability to select an identity/device profile to actually enable it on the phone itself.  I feel like I'm maybe missing a step or perhaps a file somewhere.

Any help would be much appreciated!


I did get this working.  The problem is that the files on the provisioning server were not updated after enabling Polycom services.  I deleted the files from the server and let Broadworks rebuild them and it was working. 

Hope this information might be useful to anyone else experiencing this problem.

View solution in original post

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: Polycom Phone Services (Custom Contact Directory)

Hello Kalt,

 

thanks for provising an update.

 

Best Regards

 

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8