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Polycom Phone will not take voice message

Occasional Visitor

Polycom Phone will not take voice message

We have a VVX Polycom phone system. I have a problem getting voice messages. When someone calls and I don't pick up, the recorded answer plays, then the phone hangs up without beeping to record a message. I have restared the phone and gone through the menus to see if there is something I did to play my message only, with no luck. This seems to have stared about a week ago when I stopped getting phone messages. I started checking into it when a customer told me she tried to leave messages twice with no success. 



Message 1 of 3
Occasional Visitor

Re: Polycom Phone will not take voice message

found "message deposit" option and changed to accept message

Message 2 of 3
Polycom Employee & Community Manager

Re: Polycom Phone will not take voice message

Hello Carlson,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


Most importantly is to understand the the Voicemail system is actually not related to the phone at all and could be anything.


Please therefore contact whoever installed your system as only they can provide details and instructions.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3